Municipal Service District Overview
The Downtown Wilmington Municipal Service District (MSD) was originally created by City Council on December 6, 2016. The MSD began operating at the start of the new City fiscal year on July 1, 2017. As per the State enabling legislation, MSD's allow local government to increase the assessments on real and personal property within a defined district to pay for an enhanced level of service, over and above what is normally provided.
Under contract to the City of Wilmington, Wilmington Downtown Incorporated (WDI) manages the 70 block district, providing services intended to improve the safety, cleanliness and vitality of Downtown Wilmington. While the MSD provides a range of services, the centerpiece of the program is an Ambassador program that WDI coordinates with Allied Universal, a nationally recognized leader in facility safety and maintenance.
Ambassadors focused on Safety and Cleanliness patrol the streets of Downtown on a daily basis, providing directions and information to visitors, security escorts for workers, assistance to the Wilmington Police Department and maintaining a clean urban environment through a comprehensive program of sidewalk cleaning, pressure washing, graffiti removal, trash and leaf pick up, and weed removal. The MSD also supports business development through the coordination of comprehensive marketing strategies and initiatives and matching grant programs. The MSD also directs projects to improve the physical appearance of Downtown.
The Downtown Wilmington Municipal Service District was established after a thorough and transparent process that took place over a 2 year period. For a detailed overview of this effort, use this link.
To see a map of the MSD service area, follow this link.
The MSD contract between WDI and the City defines specific services and funding levels. Here is a link to the budget for July 1, 2019 to June 30, 2020.
FY 18-19 Annual Report- Use this link to view the Fiscal Year 18-19 Annual Report.
2020 MSD Performance Survey- WDI is seeking input on MSD services and programs over the past year. Use this link to participate in the 2020 Survey. The survey will be open until February 1.