Ambassador Program:

A Safer and Cleaner Downtown

The major emphasis of the MSD is working to ensure that Downtown is a safe and inviting place for those who work here, those who live here and those who visit to dine, shop or be entertained. Uniformed and highly trained Ambassadors are specifically charged with the responsibility of achieving these objectives.

The Ambassador team works seven days a week, from 7am to 10pm from Mondays through Thursday.  Hours on Fridays and Saturday are 7am to 11pm.  Sunday hours are 9am to 5:30pm.   To see a map of thier service area, click here.  

The Ambassadors can be reached during operating hours by phone or text at 910.524.3600 or via email at  If a request is the City of Wilmington’s responsibility, the Ambassador will submit the work order to the appropriate city department.  

Safe and Clean Ambassador Duties

  • Concierge assistance
  • "Eyes and Ears" for local law enforcement
  • Foot patrols
  • Referrals to human service programs
  • Reporting inoperable street lights
  • Security escorts (call or text for confirmation)
  • Trespass monitoring
  • Graffiti removal
  • Special litter pick-up
  • Sticker removal
  • Sidewalk pressure washing

The MSD provides periodic reports about the Ambassadors and other services.  To view the most recent report, click here.