Keep the Lights Shining in Downtown

Posted Oct 8th, 2018 in Feat of the Week

The recent power outages during the storm gave us a new perspective on Downtown Wilmington after dark. People got creative with candles, solar-powered lamps and battery-powered lights, but the streets and sidewalks were dark. Thankfully, the power companies worked quickly to bring power back to Downtown so we could move around safely after dark.

Normally, power outages are infrequent and the most we have to deal with is the occasional street-light outage (not to be confused with traffic lights). Oftentimes, we assume someone knows and keep walking. After a while, we start to wonder if we should do something about it but are unsure who to call.

Downtown Wilmington street lights are mostly operated by Duke Energy but some, like along the Riverwalk, are the responsibility of the City of Wilmington. Each light has a unique identifying number on a placard at the top or bottom of the pole. With this number, you can report the outage to Duke or the City. This is a process that some people may not have time to do.

To help fix this safety issue within the MSD, the Downtown Ambassadors routinely report street light outages. This is entered on their daily activity reports using their cell phones. The outage is noted by their supervisor and reported to Duke Energy or the City of Wilmington. Once in the system, the outage is fixed when an engineer is available. Duke Energy sends a confirmation email and reports back when the light is fixed.

So, if you see a street light out in the Municipal Service District and want it dealt with,

Call an ambassador!

Hours: Mon – Thurs 7:00 a.m. – 10:00 p.m., Fri/Sat 7:00 a.m. – 11:00 p.m., Sun 9:00 a.m. – 5:30 p.m.

They can be reached during operating hours by phone or text at 910.524.3600