Public Safety is a Priority for the MSD Ambassadors

Posted Oct 28th, 2019 in Feat of the Week

The Municipal Service District (MSD) Ambassadors are a great asset to Downtown Wilmington because they provide a wide range of services for merchants, residents and visitors. The MSD was formed a couple of years ago to ensure that Downtown is a safe and inviting place for everyone to enjoy. For your safety, the Ambassadors patrol the streets of the center city seven days a week providing additional sets of “eyes and ears” for local law enforcement.

Recent news reports indicate some late-night assaults have occurred and the Wilmington Police Department is asking people to be more vigilant until the perpetrator is caught. Please call the police (910) 452-6120 if you have any information.

Thankfully, this type of crime is uncommon downtown, but it can be unsettling. Crime statistics from the Wilmington Police Department show a 66 percent decrease in Part 1 crime from 2002 to 2018 in the downtown Municipal Service District (MSD). Part 1 crimes include murder, rape, robbery, aggravated assault, violent crime, burglary, larceny, motor vehicle theft, arson and property crime. Between 2017 and 2018, there was a decrease of 27 percent to a record low of 152 Part 1 crimes.

The Ambassadors work closely with the police department to keep downtown safe. They wear bright orange shirts and their presence makes them a visible deterrent to crime.

For your protection, the Ambassadors also provide a safety escort service. If you feel the need to be escorted back to your vehicle or to a destination within the MSD, please call an Ambassador. They can be reached during operating hours by phone or text at 910.524.3600 or via email at

The Ambassador team works seven days a week, from 7:00 a.m. to 10:00 p.m., Monday through Thursday. Hours on Fridays and Saturdays are 7:00 a.m. to 11:00 p.m.  Sunday hours are 9:00 a.m. to 5:30 p.m. 

Learn More About the Ambassador Program