Public Safety is a Priority for the MSD Ambassadors

Posted Oct 28th, 2019 in Feat of the Week


The Municipal Service District (MSD) Ambassadors are a great asset to Downtown Wilmington because they provide a wide range of services for merchants, residents and visitors. The MSD was formed a couple of years ago to ensure that Downtown is a safe and inviting place for everyone to enjoy. For your safety, the Ambassadors patrol the streets of the center city seven days a week providing additional sets of “eyes and ears” for local law enforcement.

Recent news reports indicate some late-night assaults have occurred and the Wilmington Police Department is asking people to be more vigilant until the perpetrator is caught. Please call the police (910) 452-6120 if you have any information.

Thankfully, this type of crime is uncommon downtown, but it can be unsettling. Crime statistics from the Wilmington Police Department show a 66 percent decrease in Part 1 crime from 2002 to 2018 in the downtown Municipal Service District (MSD). Part 1 crimes include murder, rape, robbery, aggravated assault, violent crime, burglary, larceny, motor vehicle theft, arson and property crime. Between 2017 and 2018, there was a decrease of 27 percent to a record low of 152 Part 1 crimes.

The Ambassadors work closely with the police department to keep downtown safe. They wear bright orange shirts and their presence makes them a visible deterrent to crime.

For your protection, the Ambassadors also provide a safety escort service. If you feel the need to be escorted back to your vehicle or to a destination within the MSD, please call an Ambassador. They can be reached during operating hours by phone or text at 910.524.3600 or via email at ambassador@wilmingtondowntown.com.

The Ambassador team works seven days a week, from 7:00 a.m. to 10:00 p.m., Monday through Thursday. Hours on Fridays and Saturdays are 7:00 a.m. to 11:00 p.m.  Sunday hours are 9:00 a.m. to 5:30 p.m. 

Learn More About the Ambassador Program