The MSD Ambassadors Go Above And Beyond

Posted Feb 18th, 2019 in Feat of the Week

Good deeds make the world a better place so when we get feedback about an Ambassador who went the extra mile—literally—to help someone, we want to share that with you.

Last week, a visitor called into the WDI office wanting to express her gratitude for the service provided by one of the Downtown Ambassadors. She told us she is staying on Church Street while visiting from the northeast.

Early one evening, she walked to Cape Fear Community College to see a show and intended to walk home afterward. It had been light when she arrived but when she stepped outside after the show, it was dark. Being unfamiliar with the area, she felt a little uneasy and unsure about the safest route back until she saw an Ambassador standing nearby. She asked for advice that was quickly provided. The Ambassador could have left it at that and gone back on patrol. Instead, he escorted her all the way home. She was full of praise for her escort, J. Garcia.

The security escort service offered by the Downtown Ambassadors within the Municipal Service District is free. It can provide peace of mind if you are out and about after dark.

Call or text an Ambassador to request an escort and confirm availability. The Ambassador team works seven days a week, from 7:00 a.m. to 10:00 p.m. from Monday through Thursday.  Hours on Friday and Saturday are from 7:00 a.m. to 11:00 p.m.  Sunday hours are 9:00 a.m. to 5:30 p.m. 

The Ambassadors can be reached during operating hours by phone or text at 910.524.3600 or via email at  

Learn More About The Ambassador Program