Visitors Explore Downtown Using Their Senses

Posted Jun 17th, 2019 in Feat of the Week

In today’s digital age, we have become very dependent on technology to service our everyday needs. Increasingly, we are also hearing people expressing a need to take a break from electronic devices, especially when on vacation.

The Municipal Service District Ambassadors see this every day in Downtown Wilmington. Visitors carry their smartphones in their pockets and explore the area using their eyes and ears. Instead of searching the internet when they need to know where a place is or how to get there, they ask.

Hospitality assistance is one of the services provided by the Ambassadors. They have provided assistance over 2,500 times each year since the start of the program. They have in-depth knowledge of places to park, shop, eat, drink and stay. Because they patrol the area by foot each day, they are on-hand to help the public with a variety of requests.

Additionally, the Ambassadors carry and distribute copies of downtown’s pocket-sized, Shopping, Dining and Entertainment Guide. These handy guides include a map and grid reference for all the shops, restaurants, attractions, entertainment venues and more in the center city. Key buildings and parking decks are also clearly marked. The Riverwalk, pocket parks and the old railroad line are easy to find on the map too for people looking for somewhere to stretch their legs.

The Ambassador team is on-hand to help anyone who needs assistance seven days a week, from 7:00 a.m. to 10:00 p.m. Mondays through Thursday.  Hours on Fridays and Saturday are 7:00 a.m. to 11:00 p.m. Sunday hours are 9:00 a.m. to 5:30 p.m.  

They can be reached during operating hours by phone or text at 910.524.3600 or via email at

Learn More About The Ambassador Program