Who Should You Call?

Posted Jul 8th, 2019 in Feat of the Week

When the Municipal Service District Ambassador program was launched almost two years ago, the goal was to provide a service to make Downtown Wilmington a safer and more inviting place for those who live, work and visit here.

Ambassadors patrol the streets on a daily basis and provide extra eyes and ears to assist businesses and the community. Their presence is also helpful to the City of Wilmington police department; however, they are not a substitute for law enforcement. If you live, work or visit the center city (see map) and need to know who to call, here’s a summary:

Call an Ambassador (910) 524-3600 if you…

Find graffiti or stickers on permanent structures
See hanging flower baskets in need of attention
Notice a streetlight outage
Need directions or want a Shopping, Dining, Entertainment guide
Have safety concerns and would like a security escort
Would like information about parking, events or businesses downtown

Call the police (910) 452-6120 if non-urgent, 911 if urgent, if you…

Observe graffiti or vandalism taking place
Experience aggressive panhandling
Witnessed a crime or shoplifting
Are a victim of a crime, such as a car break-in

If you feel threatened, are witnessing a crime or feel you or your business is in danger, please call 911.

The presence of the Ambassadors is a visual deterrent to potential criminals. They will call the police if they witness a crime first hand; however, they cannot report a crime as a third party.

The Ambassador team is available seven days a week from 7:00 a.m. to 10:00 p.m. Monday-Thursday.  Hours on Fridays and Saturdays are 7:00 a.m. to 11:00 p.m. Sunday hours are 9:00 a.m. to 5:30 p.m.  

They can be also be reached during operating hours by emailing ambassador@wilmingtondowntown.com.


Learn More About The Ambassador Program